Terms & Conditions

 

Buying Tools or Knives

By law you must be 18 or over to purchase any knives or tools from our website – or any of our products that contain these items.

By agreeing to these terms and conditions you are confirming that you are at least 18 years of age.

The Green Wood Guild accepts no responsibility for the sale of tools or knives to underage persons who have agreed to these terms and conditions.

NOTE – THIS INCLUDES OUR WHITTLING GIFT BOX, WHICH CONTAINS A CARVING KNIFE.

 

Gift Vouchers

Please note that our gift vouchers are fully transferrable – you can pass them on to anyone.

No refund will be given for unused valid gift vouchers or those that have expired.

When specified on the voucher itself, or in the voucher’s product description on our website, a voucher can only be used to book a place on the course stated.

When specified that a voucher is redeemable for a particular value, e.g. £150, against certain classes, it is redeemable for that amount only, and can only be used to book onto classes with a value equal or higher to that amount.

Green Wood Guild gift vouchers cannot be exchanged for cash and no change or partial refund can be given.

All of our gift vouchers are valid for one use only.

Once a booking has been made using a voucher, that booking is non-refundable and cannot be transferred to a different course or date.

 

General Course Info

Your course fee covers tuition, and the tools and materials used. All tools and materials are provided for you.

All of our courses are beginner friendly, unless stated otherwise.

Fresh coffee, a range of teas, fruit and biscuits are provided on our courses. No lunch is provided for day and weekend classes. On these classes we advise that you bring a packed lunch or make use of the fantastic cafe and Saturday market on the farm!

Unless stated otherwise, all our courses are held at our studio on Stepney City Farm.

 

Bookings

Details of classes and workshops contained on the website may be subject to change without notice. We reserve the right to cancel or move a class or workshop due to unforeseen circumstances including illness.

If for any reason we are forced to cancel a class we will notify you as soon as possible. In this event we will be able to transfer your booking to another available class, or alternatively we will refund your course fee in full.

Once a booking is made you should immediately receive a confirmation email. as well as a further email with full details of the class within 24 hours.

Please note – this will be sent to the email address of the person who has made the booking. If you are buying a class for a friend, we will leave it to you to pass pon these details at your discretion.

 

Under 18s

Please note that our courses are designed for adults. We cannot accept bookings from or for people under the age of 18.

 

Cancellation policy

We regret that once booked we cannot offer refunds or transfers on any workshops or classes.

If for any reason you need to cancel your place on a course then we regret that no refund can be issued. If you are booked on a course and do not turn up on the day then no refund or transfer will be given.

Transfers onto an alternative class or date are only offered under exceptional circumstances and are at the discretion of The Green Wood Guild.

You can however transfer your place on a course to a friend at any point before the course starts. If you do wish to transfer your place to a friend, please notify us as soon as possible. If we have not received any notification that a transfer has been made, we reserve the right to refuse entry to the class.

 

Booking For Another Person

If you’d like to book a class for a friend or loved one we recommend our gift vouchers for that personal touch!

However you can also book a class directly, on another person’s behalf. Simply make the booking as you normally would and state the name of the person who will be attending the class in the ‘Additional Info’ box at the checkout.

 

Intellectual property rights

All material on our website is covered by copyright laws.  Accordingly you should not copy, reproduce or re-transmit any material from the website apart from downloading the order form, gift voucher pdfs or other pages for your own personal use.

 

Privacy

The Green Wood Guild collects your personal information in order to supply goods and services to you, the customer.

We collect your email, address, telephone number, billing/delivery address when you register with us and when placing an order. The information we collect is used to process any orders.

Using the internet to collect and process personal information necessarily involves the collection of electronic data.  By communicating electronically with us, you acknowledge and agree to our processing of personal information in this way.

 

Security Information

We use Paypal for all of our payments, helping you to stay secure and protected. The Green Wood Guild does not see or store any of your credit/debit card details.

If you have any queries concerning your personal information please contact info@thegreenwoodguild.com

 

Other websites

Our website may contain links to other websites which are outside our control and are not covered by our Terms and Conditions.  If you access other websites using the links provided, the operators of these websites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.

 

General provisions

We may alter these Terms and Conditions from time to time and post the new version on the website and that version will take effect immediately thereafter.

You are responsible for checking our Terms and Conditions on the website as they form the contract between us.

If any provision of these Terms and Conditions shall become illegal or unenforceable for any reason whatsoever then these Terms and Conditions shall take effect as if such provision had been omitted and the remainder of the Terms and Conditions shall not be affected.

 

This legal notice is governed by and construed in accordance with English law.